Cancellation & Refund Policy

1. Introduction

At VS NURSING EDUTECH PRIVATE LIMITED, we take utmost care to ensure your ordered books and sets of VS Smart Nursing Notes reach you in pristine condition. This Cancellation, Return, and Refund Policy outlines your rights and procedures in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

2. Order Cancellation

• Cancellation Before Dispatch: You may cancel your order free of charge at any time before the consignment is handed over to our courier partner. To request cancellation, contact our support team immediately via WhatsApp/Phone at +91 95588 79562 or email vsnursing07@gmail.com with your Order ID.
• Cancellation After Dispatch: Once your parcel has been dispatched and an AWB tracking number has been generated, the order cannot be cancelled in transit. You may proceed under our Replacement Policy upon receipt.

3. 7-Day Replacement Policy

Because our products are printed educational books, we offer a 7-Day Free Replacement Policy from the date of confirmed delivery under the following conditions:

• Damaged in Transit: The book parcel arrived visibly crushed, torn, or severely damaged during courier transit.
• Manufacturing or Printing Defects: Any missing pages, blank pages, inverted/upside-down pages, or severe binding detachment.
• Incorrect Books Received: The parcel contains an incorrect volume or does not match your ordered book/set description.

4. Procedure to Claim Replacement

To request a free replacement within 7 days of delivery:

• Take clear photographs or a short video showing the damaged parcel/defective book pages and the shipping label displaying your Order ID.
• Send the details to our support team via WhatsApp/Phone: +91 95588 79562 or Email: vsnursing07@gmail.com.
• Our team will verify the claim within 24 to 48 hours and arrange a replacement dispatch at no additional shipping cost to you.

5. Refund Policy & Timelines

Refunds are applicable under the following specific circumstances:

• An order was cancelled by the customer prior to courier dispatch.
• An order was cancelled by VS Nursing Edutech Private Limited due to stock unavailability or inability to deliver to your postal PIN code.
• A damaged or defective book cannot be replaced due to out-of-stock inventory.

Refund Processing Timeline: Approved refunds are credited directly to the customer's original payment method (bank account / UPI) within 5 to 7 business days in compliance with Reserve Bank of India (RBI) and banking settlement norms.

6. Non-Returnable / Non-Refundable Conditions

• Replacement requests submitted after more than 7 days from parcel delivery date.
• Books damaged due to customer misuse, water spillage, writing/highlighting, or negligence after delivery.
• Partial returns of book sets or combos without prior approval.

7. Customer Support & Grievances

For any questions, return requests, or refund status updates, please reach out to: