Privacy Policy

1. Introduction & Data Fiduciary Identity

Welcome to VS Smart Nursing Notes (accessible at bestnursingbooks.com), operated by VS NURSING EDUTECH PRIVATE LIMITED, Gandhinagar, Gujarat ("we", "us", or "our").

We are committed to safeguarding the privacy and personal data of students, nurses, and website visitors in strict adherence to the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Personal Data We Collect

We only collect data strictly necessary to process book orders, verify payments, and provide customer support:

• Customer & Shipping Details: Full Name, 10-digit mobile number, complete shipping address (street, city, state, postal PIN code), and optional delivery notes.
• Account & Authentication Details: Email address, display name, and Google ID provided when you choose to sign in via Google OAuth.
• Payment Verification Details: UPI reference / UTR number and payment receipt / screenshot uploaded by you to verify transactions. We do NOT store your bank account passwords, credit/debit card numbers, or UPI PINs.
• Technical & Session Logs: IP address, browser type, device information, and order timestamps for security and audit trail purposes.

3. Purpose of Processing Personal Data

Your personal data is collected and processed solely for lawful purposes directly connected with our services:

• Order fulfillment, packaging, and dispatch of ordered nursing books and notes to your specified physical address.
• Customer communication regarding order status, tracking numbers, and delivery updates via WhatsApp, SMS, or phone calls.
• Payment verification and invoice generation for accounting and tax compliance.
• Account access to view order tracking history at /account/orders.

4. Data Sharing & Third Parties

We do not sell, rent, trade, or monetize your personal data to any third-party advertisers or data brokers.

Data is shared solely with trusted service providers necessary for operation:

• Courier & Logistics Partners: Recipient name, mobile number, and delivery address are shared with postal/courier services (such as India Post or professional couriers) solely for parcel delivery.
• Infrastructure & Database Providers: Encrypted hosting and database storage (Vercel and MongoDB Atlas) operating under strict security protocols.
• Legal Obligations: When required by applicable Indian law, court order, or governmental authorities.

5. Cookies & Tracking Technologies

Our website uses only essential, functional session cookies (vs_customer_session and vs_admin_session) to maintain secure login sessions.

We do not deploy third-party advertising cookies, marketing pixels, or tracking beacons. You may disable cookies in your browser settings, though doing so may prevent you from logging into your customer account.

6. Data Security & Retention

We implement reasonable security practices and technical safeguards (including HTTPS/TLS encryption, secure HTTP-only session cookies, and restricted staff access control) to protect your personal information against unauthorized access, alteration, or disclosure.

Personal data is retained only for the period necessary to fulfill order delivery, address customer grievances, and comply with mandatory financial and tax record-keeping requirements under Indian law.

7. Your Rights Under DPDP Act 2023

As a data principal, you have the right to:

• Access a summary of your personal data and processing history.
• Request correction or updating of inaccurate personal data.
• Request erasure of your personal data, subject to retention required by statutory tax or legal requirements.
• Nominate an individual to exercise your rights in the event of incapacity.

8. Grievance Redressal Officer

In accordance with Rule 5(9) of the IT Rules, 2011 and Section 5(3)(b) of the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer details are: